It's just that old ladies who can't hear should not be phone people. Here's how my conversation went (again, names are changed to avoid implicating specific elderly as being bad operators). "Her" refers to the unnamed aged woman:
Me: Susan Osterson, please.
Her: Sorry?
Me: Susan Osterson, please.
Her: I didn’t catch that.
Me: Extension 118, please.
Her: Ok, just a moment.
[pause]
Her: Hello?
Me: Susan?
Her: Just a moment...
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