Yours Truly, Willy Wonka

Just as I was about to delete this seemingly viral email from a fictional character, I recalled a time (not so long ago) during which I sent a complaint to Nestle and Co. about some un-chewy candy.

Thank you for contacting Nestlé on the Internet. Questions and comments from our consumers are always welcome! We have reviewed your email message, and understand your concern. We are investigating your experience and you can look forward to receiving a response within 7-10 business days. We value you as a consumer and appreciate your feedback. Please visit our website often for the
latest information on Nestlé products and promotions.

I will be posting their response within 7-10 business days.